Coordinate support resources for escalated issues, working in partnership with Tier 1 Helpdesk, Technical Support, Professional Services, and/or Product Development/Delivery teams to ensure a positive customer experience Work with customers and/or partners to receive accurate information used to analyze and diagnose product and service issues Develop and foster relationsh

Configuration or enablement of customers on Medidata software to translate customer needs and meet customer requirements. Follow or educate on best practices for implementing Medidata's software. Author, adapt, or agree on specifications based upon complex client requirements. This can include functional test cases for use in configuring solutions in Medidata's suite of p

Medidata Powering Smarter Treatments and Healthier People Medidata, a Dassault Systemes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk,

Under general guidance and supervision of senior software engineering personnel, analyzes, designs, programs, unit tests, and debugs solutions to customize software to meet specific business needs Under general guidance and supervision of senior software engineering personnel develops and automates data integration processes from a variety of complex sources Under general

Medidata Powering Smarter Treatments and Healthier People Medidata, a Dassault Systemes company, is leading the digital transformation of life sciences, creating hope for millions of people. Medidata helps generate the evidence and insights to help pharmaceutical, biotech, medical device and diagnostics companies, and academic researchers accelerate value, minimize risk,