Ensuring goals are met in areas including customer satisfaction, safety, quality, and team member performance Implementing and managing changes and interventions to ensure project goals are achieved Analyzing program risks An Aptitude for Workflow and Process Analysis and Reengineering, Financial Analysis Skills, Strategic/Business Planning, Tactical Implementation Planni

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Provide technical support for systems, including the following Operate proprietary Intralot, Inc. software applications. Monitor system processes and escalate accordingly Monitor communications devices. Cluster of IBM AIX servers for processing transactions Windows servers hosting web applications Linux servers hosting Intralot, Inc. software applications Other miscellane

Under the direct supervision of the Call Center Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned. Manages ( inbound/outbound ) phone calls from Lottery retailers Effectively troubleshoot equipment and related issues or problems in response to inbound retailer calls, inquiries, or questions Dispatch technicians as appr

Under the direct supervision of the Manager, assist with the following duties and responsibilities. Other miscellaneous duties may be assigned. Responsibilities will include, but not be limited to Manage the third party partners and vendors involved in delivery and management of payment processing. Interface with finance, operations and technology to manage credit and deb

In this role you will co create a process to help employees align their goals with company expectations by monitoring the company's performance management system and you will contribute to fostering a culture of continuous learning and development within the organization. You will be a contributor to the development of our learning and development strategy, manage its imp

Provide technical support for systems, including the following Operate proprietary Intralot, Inc. software applications. Monitor system processes and escalate accordingly Monitor communications devices. Cluster of IBM AIX servers for processing transactions Windows servers hosting web applications Linux servers hosting Intralot, Inc. software applications Other miscellane

Collaborate with developers, business analysts, and other stakeholders on software projects Execute in depth software testing, tracks issues and determine if system requirements have been met Document test cases, test results, and release notes Support User Acceptance Testing and provide assistance as needed Provide on call production support for software releases and hot

Under the direct supervision of the Field Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and system

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and sys

Manages shipment of all products, materials, and supplies Collaborates and communicates with logistics technicians, customer service, service providers, and others involved in the shipment of products Tracks status of incoming and outgoing shipments Helps manage inventory Works with production providing parts required by Work Tickets Receiving orders for stock Pulling, pa

Under the direct supervision of the Manager, assist with the following duties and responsibilities. Other miscellaneous duties may be assigned. Responsibilities will include, but not be limited to Manage the third party partners and vendors involved in delivery and management of payment processing. Interface with finance, operations, and technology to manage credit and de

Under the direct supervision of the Customer Service Technician Manager, performs the following duties and responsibilities. Other miscellaneous duties may be assigned Deliver, install, and maintain satellite dishes and related equipment, retailer POS terminals and supplies. Analyze and evaluate traffic and performance data. Diagnose and repair hardware, software, and sys

Perform manual and automated quality control tests on raw materials and finished products. Set up and calibrate testing equipment. Use measurement tools to ensure product specifications are followed. Report safety issues. Document quality checks. Manage and maintain all production documentation, including database for all terminals by Part Number/Serial Number and all cor

Respond to requests for technical assistance in person, via phone, chat, or email Diagnose and resolve technical hardware and software issues Research questions using available information resources Advise user on appropriate action Follow standard help desk procedures Log all help desk interactions Administer help desk software Follow up with customers and users to ensur