Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing pr

Responsibilities Support setup and quality assure promo codes, tracking components and attribution techniques Managing large portfolio of inbound opportunities Negotiating deal terms and owning contract process for new partners Developing and managing relationships with an array of media partners and integrations Seeking out new partnership channels and opportunities to s

Understand, develop and maintain Key Performance Indicators (KPIs) and Service Level Agreement (SLA) metrics for Risk Operations. Establish benchmarks and performance standards to measure the effectiveness of risk mitigation strategies by working directly in our data system. Monitor the chargeback ratio regularly to ensure compliance with established standards and regulat

Ambassador Management Identify, recruit, and manage a diverse pool of ambassador talent. Develop and maintain strong relationships with talent and their representation. Collaborate with talent to align their skills and offerings with our organizational goals. Event Planning and Execution Work closely with the different internal/external teams to conceptualize and plan eve

Develop and implement BetMGM's DE&I strategy and overall framework that aligns goals with business outcomes Leverage data to understand and communicate current state, identifying opportunities and developing actions and measures of success to drive continuous improvement Partner closely with key stakeholders, particularly senior leadership and the people business partneri

Analytics, Data Science and Data Strategy. BI and Analytics Governance. Leading the development and progression of the BI and Analytics team. Leading data interpretation, insight, and analysis as to its relevance to the business. Alignment of BI and analytics work with business priorities. Delivery of data and analytics driven projects. Management of BI and Analytics stak

Coordinates the activities associated with analytics project demand; ensures proper triage is done and estimation of work. Identifies and resolves issues that are blocking progress Plans Projects and resources, including understanding dependencies, capacity vs demand management, scheduling, brainstorming, sprint planning & waterfall planning. Influences key stakeholders,

Responsible for the completion, review and filing of State Gaming Tax Returns for BetMGM. Support the Regulatory Reporting Senior Manager to ensure the firm is compliant with all gaming tax rules and internal controls across all relevant jurisdictions. Automate and refine existing Gaming Tax related operational and compliance processes. Become knowledgeable in BetMGM's re

Develop and implement ASO strategies and related activities to improve organic impressions from app store searches across both iOS and Google Play Store Perform app store audits, competitor analysis, and identify areas for improvement Ensure that app store metadata is optimized in line with best practices Optimize the conversion of the store's presence, including leading

Strategy Development Collaborate with cross functional teams to develop and implement a comprehensive fraud and risk management strategy aligned with business objectives. Stay abreast of industry trends, emerging threats, and technological advancements to continually enhance fraud prevention measures. Product Leadership Lead the product development lifecycle for fraud and

Develop a comprehensive understanding of the personal data BetMGM collects, uses and stores. Work cross functionally to proactively mitigate risk associated with current and emerging privacy related laws and regulations in the United States and Canada. Manage outside counsel to address issues relevant to privacy related laws and regulations. Review products, features, pla

Lead the definition of BetMGM's customer care vision delivering unparalleled customer service and excellence in operational efficiency. Champion the implementation of scalable processes and cutting edge technologies necessary to bring our vision to life. Foster accountability and cultivate high performing teams in Customer Care, CS Operational Intelligence, CS Operations

Position Senior Manager, CRM Performance Location Jersey City, NJ Remote Status Hybrid Job Id 2396 # of Openings 1 Senior Manager, CRM Marketing Performance Jersey City, NJ About Us We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations MGM Resorts International and Entain Grou

Responsible for daily campaign execution, managing customercommunication through email, push notification and onsite channels and ensure the best possible player experience. Responsible for briefing and managing BetMGM Rewards assets. Be the creative counterpart for the Loyalty Marketing Manager to ensure promotionsare relevant and engaging. Coming up with new concepts to

Serve as the Information Security department lead with both direct and indirect leadership responsibilities across the Information Security program. The role is strategic, requiring broad mastery of the cyber security, IT and risk programs in a complex IT and financial sector enterprise Interface extensively with executive leadership on corporate risk priorities, business