The District Service Manager is responsible for the success of service delivery. The DSM provides leadership to a team of field employees and manages the field organization to achieve customer, employee, and shareholder satisfaction. (Northeast Territory: NY to Maine).

Optimal location for the candidate to be located is New York City, Philadelphia or Boston.

• Plans and executes business operations and strategies in line with Customer Care strategic plan and AOP
• Executes and implements all national services and support programs
• Leverages existing business tools to achieve customer satisfaction and operational excellence
• Complies with regional government and corporate Human Resource policies (e.g. FDA, FMLA, ADA, Safety, Labor Laws)
• Works with Area Sales and Technical Support manager to ensure the district and regional strategies and policies are properly aligned and implemented
• Leads, motivates, and develops direct reports in their business responsibilities to achieve operational excellence and a truly focused competitive organization
• Leads and manages activities to achieve customer, employee and shareholder targets linked to AOP commitments
• Monitors performance and initiates with corrective action as required
• Ensures that services and support are balanced to achieve optimum earnings for the company
• Works with AVP of Sales and Regional Service Managerto understand area market trends, customer satisfaction, customer needs, and sales/service teamwork objectives
• Overnight travel up to 25%

• Over 5 years of experience in the management of Field Service professionals (skills with first line supervision, as well as customer relationship ownership)
• Must have experience with complex products or medical device support/service environments. Medical device is strongly preferred.
• Strong ability to interface with all levels of customer contacts.
• Total understanding of field operations impact on P&L and customer delight
• Other Skills: MS Office, strong Excel skills,SAP C4C is a plus

• Change leadership and management skills
• Interpersonal, written and verbal skills
• Coaching, training and development skills
• Presentation skills
• Computer skills:Excel spreadsheet, document creation
• Business and financial skills; relationship and team building skills
• Time Management and prioritization skills; Business communications skills
• High level of knowledge of staffing analyses for field service

Hospitals, Critical care imaging centers, remote

• The average driving time varies and may exceed 50% at times.
• Occasional overnight stays may be required.
• Must be flexible in working hours as this position will require customer support during non-regular business hours, occasional overtime, and/or weekend work as necessary.
• Job operates in the hospital/medical environment and remotely from a home office location.
• Required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties.
• Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.