Cold Spring Harbor Laboratory is hiring a Desktop Support Technician III.
The Desktop Support Technician III provides IT Help Desk services and related IT operations support for the CSHL community including, service call resolution, desktop engineering, patch management, asset management, access management, and software management. Working with users of Apple, Linux, and Windows machines, we seek an engaged listener and trouble-shooter, who solves problems faced by users with urgency, accuracy, and empathy.
Reporting to the Manager, Desktop & End User Services, the Desktop Support Technician III represents the "face" of the CSHL IT user experience. The top candidate will demonstrate effective understanding and translation of user issues into resolution or escalation to other IT teams, owning full accountability on behalf of IT to users. In addition to delivering desktop and endpoint services, this role helps define hardware and software standards in conjunction with stakeholders and supports the procurement and configuration of workplace technology. The Desktop Support Technician III follows standards and SOPs and owns one or more department responsibilities such as lifecycle inventory management, patching, or training. A commitment to actively pursue personal development to stay current and relevant in support of the CSHL community is expected.
Service Desk Management:
EDUCATION:
Bachelor's degree in information technology, computer science, or a related field (or equivalent combination of education and work experience).
EXPERIENCE:
How to Apply:
For immediate consideration, candidates should create an account and apply to the position found here: Position ID: 997
Environment
Cold Spring Harbor Laboratory is a world-renowned biomedical research institution in New York. It has shaped contemporary biomedical research and is the home of eight Nobel Prize laureates. Cold Spring Harbor Laboratory provides a highly dynamic and interactive research environment and also a unique opportunity of timely exposure to advances in various biomedical research fields and of interaction with a broad range of researchers from all over the world through its renowned Meetings and Courses program. We believe that science is for everyone. We have had researchers with a variety of backgrounds and believe in the importance of diversity, equity, and inclusion.
Compensation and Benefits
Our employees are compensated in many ways for their contributions to our mission, including competitive pay, exceptional health benefits, retirement plans, time off, and a range of recognition and wellness programs. Visit our CSHL sites to learn more. The salary range for this role is $62,000-80,000. The salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a base salary and/or rate, several factors may be considered as applicable (e.g., years of relevant experience, education, credentials, and internal equity).
CSHL is an EO/AA Employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status. VEVRAA Federal Contractor